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Getting Ready for an Interwise-Powered Event
We suggest you prepare your computer at least 1 hour before
the event. To begin preparing your computer, click
here.
When your computer is ready, you will have the opportunity to view
a short interface tour. Please remember to enter the
event 15 minutes before it starts!
Interwise events offer audio through the computer or the
phone. When you enter the event, you will be prompted to select your choice
for the audio portion of the event.
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If you choose the computer (speakers
or a headset), you will be automatically connected to the
event. |
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If you choose the phone, follow the dial-in instructions on the screen. Your
Telephone User ID will be displayed on this screen
and the default password is “1234”. |
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If you are connecting with your phone
only, you will need the “Event Number,” listed
on your confirmation and reminder emails. The dial in numbers
are: 1-866-893-3304 (US); 00-800-0070-0020 (UK, Austria,
Belgium, Denmark, Germany, Switzerland) |
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Troubleshooting Tips
Entering an Event with Your Computer
Accessing Event Materials
Event Audio
| How do I enter an event that I am registered for? |
When you enrolled in your Interwise Live event, you were sent an enrollment confirmation email and several reminder emails containing a hyperlink that, when clicked, will take you directly into your event. Each of these emails also includes instructions for dialing into the event via phone.
Note: If you have not received any of these emails, please check with your IT department to ensure your spam software has not blocked the email address: events@interwise.com.
For further assistance, please contact Interwise Live Support at +1 (800) 554-7808, 7:00am to 8:00pm EST (-5 GMT) and reference Customer ID 909.
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| I am registered for an Interwise Live event, have clicked the link to enter the event, but I have not been sent automatically into the event. What can I do? |
If you are unable to enter the event
after you click the link in your email, it could be that the
event is not yet open. Events are opened 15 minutes before
the scheduled start time; if you attempt to enter an event
sooner, a screen will display that says "The event is not yet on air." Simply
wait until 15 minutes before the event start time, then press
the refresh button on your browser to enter your event. Top
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| It is
past the 15 minute mark and I’m still unable to access
my event. What should I do? |
If you did not prepare your computer ahead of time, you will have to wait for the Interwise Participant application to be installed on your machine. When this is complete, you should be brought into your event.
Note: Company firewalls and proxy servers may affect your ability to install the application or login to events. If you experience any difficulty entering your event, contact Interwise Live Support at +1 (800) 554-7808, 7:00am to 8:00pm EST (-5 GMT) and reference Customer ID 909.
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| What are the minimum system requirements to participate in an Interwise Event? |
Minimum Specifications
- Windows 98, ME, NT 4 (SP4), 2000 Professional or XP
- 233 MHz processor
- 64 MB RAM
- Disk Space:
- 5 MB for the Participant application installation
- 50 MB set aside for Event materials. This setting is configurable.
- Microsoft Internet Explorer 5.0 or later versions
- Monitor:
- With 800 X 600 resolution
- High Color (16 bit) display definition
- TCP/IP intranet access or modem Internet access
- Voice only ≥ 28Kb
- Application Sharing ≥ 33.6Kb
- Video ≥ 56Kb
- Headset or microphone and earphones
- Administrative access to the machine if running Windows NT/2000/XP
- Microsoft JVM if using the Java Participant
Additional Recommended Specifications
- 330 MHz processor or faster
- 128 MB RAM or higher
- 100 MB or more set aside for Event materials. This setting is configurable
- Internet access ≥ 64Kb
- Headset
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How will I receive the event materials for my Interwise Live event?
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Interwise utilizes "push" technology to send event materials to registered participants. The moment you enter your live event the Interwise push technology will work in "fast mode" to
deliver the event materials to your PC in real time.
If you have installed the Interwise
software and are wondering why there is now an Interwise
icon in your Windows System Tray, this is the Interwise push
application. Please do not permanently remove this tool or
you will be unable to receive event materials. To disable
the Push client, simply right click on the icon in your system
tray and select to have it not load upon Window’s startup
process.
Please contact Interwise Live Support should you need to re-install the push tool.
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I am logged into my event, but am unable to hear the audio. How can I hear my event? |
Interwise events are broadcast with audio through the computer and through the phone. When you first log into your event, you should be prompted to select how you wish to listen to your event. To listen via the computer, you will need to be logged in on a PC that has a sound card and speakers or headphones.
If your machine does not have a sound
card, you may dial in and listen on your phone. When you
select the phone option, you will be presented with a screen
containing the dial-in number, your temporary telephone user
ID and the default password to use for access, which is ‘1234’.
The dial in numbers are: 1-866-893-3304 (US); 00-800-0070-0020 (UK, Austria, Belgium, Denmark, Germany, Switzerland).
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| I wish to watch my event online and listen using the phone, but I was not prompted to select my audio option when I logged in. What is wrong? |
If you are not prompted to select your listening device, you may be using an earlier version of the Participant software. It is recommended that you install the latest available.
Click here to install the latest Participant version.
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I am unable to log into my event on the scheduled day, but still wish to attend on the phone only. How can I do this? |
If you wish to attend your event, but are unable to access via computer, you may dial-in and use the Event Number for phone-only access. This number is listed on your Confirmation and Reminder emails.
Note: In order to access the correct event, users must have the event number associated with their specific event. If you do not have your event number, contact Interwise Live Support at +1 (800) 554-7808, 7:00am to 8:00pm EST (-5 GMT), referencing Customer ID 909, and let them know the name of the event you wish to attend. They will be able to provide the event number for you.
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